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Quality Assurance Policy
Customer Support
* The warranty period may vary depending on the product. For more information, please contact Customer Service.
| sales@ktnc.co.kr | |
| Service | You can inquire about service problems such as product breakdown and repair. |
| Business Time | Monday to Friday : 9:00 ~ 18:00 Lunch time : 12:00 ~ 13:00 Weekends / holidays are closed. |
KT&C Co., Ltd. carries out the following quality assurance according to its quality assurance policy.
| Product Line | Warranty |
|---|---|
| Electronic door lock | 1 years |
| Access control device | 1 years |
| Accessories | Not Applicable |
Service charge
The service fee is the sum of the parts cost and the technical fee.
Service charge = spare parts cost + technical fee (Repairing rate applied) + travel expenses (*if required)
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Parts Cost
Parts cost is the price of parts when parts are replaced when the finished product is repaired, calculated according to service standards.
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Technical fee
The technical fee is calculated by taking the time required for repairs, difficulty, etc., into consideration when paying for repairs, excluding parts costs.
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Travel Expenses
Travel expenses are charged for a demand of business repairing and are charged regardless of the distance.
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Freight cost
Fees are charged separately.
Paid/Free Service
- 1. Free Service
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- 1) Failure or defect in normal use within the warranty period
- 2) If the same disorder occurs again in the same site during normal use within 6 months of repair
- 3) If we decide to provide free service in accordance with the company policy
- 2. Paid Service
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- 1) Products with out of warranty
- 2) Even within the guarantee period, the service charges may be charged in the following cases.
- a. If a failure occurs due to carelessness by the user after installation (movement, dropping, impact, breakage of parts and products, inputting of foreign objects, unreasonable operation, setting errors, etc.)
- b. In the event that a fault occurs due to a fault in the repair or replacement or due to the repair or replacement of parts without our prior consent
- c. Failure due to natural disaster (fire, salt, gas damage, earthquake, flood, lightning, etc.)
- d. Failure due to abnormal power supply and defective connection equipment
- e. If the problem is caused by poorly installed installation company
- f. When consumable parts (accessories, adapters, etc.) are out of service or damaged
- 3) Second repair service imposes repairing cost if it is caused by insufficient usage by customer.
- 4) If there is no label (product name and serial number) on the product
- 5) ETC
- a. Service fees charged to consumers for paid services are classified as parts costs and technical fees and are subject to separate service management standards.
- b. We will send a quotation to the consumer based on the prescribed form for the paid repair case, confirm the repair, repair it, and charge the fee.
- c. Product reparied under out of warranty and w/o serial numbers are applied with 6 months of re-warranty period. (180 days) (based on date of shipment after reparing).
- In the event of the same component failure as the previous one, the repair will be free of charge.
- Products without serial label are shipped with internal serial numbers or labels managed separately.